The Camping Equipment Company: Australia

*We recommend that you inspect your purchase once you receive it to ensure you are satisfied with it*

The Camping Equipment Company guarantees that all products are free of manufacturer's defects and are fit for reasonable use under normal conditions

Unless otherwise stated, all sales are final unless goods are found to be faulty due to manufacturer's defect

If you receive a product that contains a manufacturer's defect, please email The CEC with details of your claim of the situation within 7 days of receipt of your purchased item(s) quoting to your order number

Please allow up to 4 weeks to process your claim

The CEC will either:
1. replace the defective item at no charge
2. where a replacement is unavailable, The CEC will exchange the item with a suitable alternative
3. offer store credit equivalent to the original purchase price

Where items are free of manufacturer's defect but a customer wishes to return the item, please note the following conditions:
1. Items must be returned in complete, clean and unused condition in original packaging
2. The CEC Will email a Customer Product Return Form (Adobe Acrobat format) and Return Number - any items returned without the completed accompanying the returned item will void the warranty policy
3. Return the item to the address provided
4. The CEC will offer a store credit equivalent to the original purchase price less a 20% restocking fee